Frequently Asked Questions

Shipping

What locations NatureMills ships its products?

NatureMills products currently ship to Contiguous U.S. We do not currently ship to Hawaii, Alaska, Puerto Rico.

Do you offer free shipping?

Free shipping or pickup is currently available in the following states:
  • California
  • Texas
  • New Jersey
  • Maryland
  • Virginia
  • Washington D.C.
We are actively working to make it available in other states as well.

How much does shipping cost?

Shipping costs can be calculated during checkout process before placing an order. The pricing varies based on the zip codes.

Orders

Where is my order?

You can view the status of your order in account page. Tracking information will be emailed to you once your order has been shipped.

Our team will contact you with the details, if the order is available for pickup or delivery

Please contact us if you have any concerns.

How do I know my order is placed successfully?

Once your order is submitted, you'll be directed to a confirmation page with your order number. You'll also receive an email confirming that we have received your order. Once your order is shipped, you'll receive an email with shipment confirmation and tracking information.

I'm having problems in placing an order, can you help?

Yes, please reach out to us through the contact us page or call us at 925-223-7978

How do I change my shipping address or phone number?

You can update the information in the account page or contact us and we will correct it for you.

Can I cancel my order once it is placed?

Yes, you can cancel the order if it is not shipped already. Please contact us immediately.