Help Center

Frequently Asked Questions

Shipping

What locations NatureMills ships its products?

Do you offer free shipping?

How much does shipping cost?

Do you ship internationally?

What carriers do you use for shipping?

Where do you ship your orders from?

When the order will be shipped?

Orders

Where is my order?

How do I know my order is placed successfully?

I'm having problems in placing an order, can you help?

How do I change my shipping address or phone number?

Can I cancel my order once it is placed?

How long does it take to receive my order?

How do I place an order?

I want to change my order. Can you help?

I have missing item(s) in when I received my order. What do I do?

Payments

What methods of payment do you accept?

How do I use NatureMills gift card?

Returns and Refund

What is your return policy?

How do I return damaged item(s)?

I have received an incorrect item, how do I return?

Account

How to create an account?

Can I guest checkout?

How do I reset my password?

Pickup

Do you have pickup options?

Where is your pickup location Bay Area?

Where is your pickup location in Dallas Area(DFW)?

Rewards and Referrals

Do you have rewards program?

How to join rewards program?

How to refer friends?

How to redeem rewards?

Products

What products do you sell?